As we transition into this new year, we thought it would be advantageous to go back to the basics. For the clients we already do business with, consider this a refresher on how we do business. For the contractors who have been referred to us and have yet to try out some of our qualified construction personnel, this will provide some insight into how we can help you on your next construction project.
So, how does our agency differ from other construction staffing firms?
The process begins with our account management team developing sustainable relationships with contractors, and establishing a consistent communication schedule to ensure we can meet your needs as soon as you require additional personnel. As soon as that need is established, our account managers are trained to obtain as much detail as possible to ensure we recruit specifically for what you need. We know that each trade has its nuances, and we want to make sure you get the hands you need the first time around. That means if you need an industrial electrician with PLC programming and belt conveyor experience, you won’t get a low voltage, residential service tech pretending they can do the work.
After our account managers have written up your detailed job description, tasks are delegated to our recruiting team to reach out to a selection of the over 150,000 skilled craftworkers that are registered with us.
When contractors are looking for local hands, our recruiters typically reach out to resources we have in the contractor’s immediate area and branch out from there if resources are not available. In cases where contractors need travelers, and have jobs that pay per diem, our recruiters will reach out to our top road hands to fill these positions. In each case (local and travelers), our team of recruiters evaluate top applicants to ensure their skills will be a match. They do this by:
- obtaining detailed job history
- asking the “how to” questions instead of the “can you” questions
- calling references
- well-structured accountability process for all personnel we dispatch
After our recruiters have successfully recruited for all your available positions, our account managers follow up on the day they are scheduled to start to make sure their are no issues, and that you are satisfied with the personnel we sent.
Throughout the duration of the project, our account managers make customer service their priority by:
- scheduling follow up calls with contractors for quality assurance
- monitor our worker’s reported hours to ensure your project is completed on time
- consistently assessing our contractor’s needs for more personnel
While know that no process can be truly perfect, however, at Grus our attention to detail has been a defining characteristic of what has kept us in business for over 20 years. We're confident that 2017 will be no different, and has the potential to even be our busiest year to date. We hope this guide helped to aid as a refresher for our past and current clients, and provided some keen insight for contractors we have yet to work with.
If you are looking for the best construction staffing agency for your projects, request a quote for qualified personnel, and one of our skilled account managers will contact you to see how we can help!